Refund & Cancellation Policy

Effective date: October 25, 2026

Fresh flowers are perishable and are made to order, so our policy is built around getting your order right rather than returns.

Returns

Because flowers and plants are perishable, we cannot take back an arrangement after it has been delivered or picked up.

If something is wrong

If your order arrives damaged, is not fresh, or is clearly different from what you ordered, please call us at 310-539-0624 as soon as you can, preferably the same day. A photo of the arrangement helps us fix it quickly. Depending on what happened, we will remake or replace the item, or refund it.

Normal flower substitutions made as described in our Delivery, Pickup & Substitution Policy are not defects.

Cancelling or changing an order

• Call 310-539-0624 to cancel or change an order.
• If we have not started preparing your order, we will cancel it and refund the full amount.
• Once the arrangement has been made or has left the shop, we may not be able to cancel it. Call us and we will do our best to help.

Delivery problems

If we could not deliver because the address or phone number given was wrong or incomplete, or no one was available, call us and we will work with you on redelivery. If a delivery fails because of our mistake, we will redeliver at no charge or refund the order.

How refunds are paid

Approved refunds go back to the original payment method. The time it takes to appear depends on your card issuer. Any part paid with a gift card is returned to the gift card.

Promo codes and gift cards

Promo code discounts are taken off before tax. Gift cards are applied after tax and are not redeemable for cash except where California law requires.